At Beau Jardin, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we’re here to help. Below is our detailed Refund and Returns Policy to ensure a smooth and hassle-free experience:
Returns
We accept returns within 30 days from the date of delivery. If you are not satisfied with your purchase or if it arrived damaged or defective, please follow the steps below:
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Contact Us: Reach out to our customer service team at contact@beaujardinoutdoor.com to request a return authorization. Please provide your order number, the reason for the return, and details of the product you wish to return. If the product is damaged or defective, please send us a photo of the item to help us assess the situation.
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Return Process: Once your return is authorized, we will provide you with instructions on how to return the product. Please package the item securely to prevent any damage during return shipping. The returned product must be in its original condition, unused, and in its original packaging (if applicable).
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Return Shipping Costs: For returns due to buyer’s remorse (i.e., change of mind), the customer will be responsible for the return shipping costs. If the item is defective or damaged, we will cover the return shipping costs.
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Restocking Fee: A restocking fee of 10% may apply to certain items (e.g., large items or special-order products), which will be deducted from your refund.
Refunds
Once we receive and inspect your returned item, we will process your refund. If your return is approved, you will be refunded to the original payment method used for your purchase. Please note the following:
- Processing Time: Refunds may take up to 7-10 business days to process once the returned item is received and inspected.
- Partial Refunds: In some cases, partial refunds may be issued for items that show signs of use, damage, or missing parts.
Exchanges
If you’d like to exchange an item for a different size, color, or product, please follow the return process as outlined above and place a new order for the item you wish to exchange for. Exchanges are subject to availability.
Non-Returnable Items
Some items are not eligible for return, including:
- Personalized or custom-made items
- Gift cards
- Sale or clearance items (unless defective)
- Items marked as “final sale” at the time of purchase
Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us within 7 days of delivery. We will guide you through the process of returning or exchanging the item at no additional cost to you. We may require photos of the damage to help us assess the issue and offer a resolution.
Cancellation Policy
If you need to cancel your order, please contact us as soon as possible. If the order has already been processed or shipped, you may need to follow the standard return process after receiving the item.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact our customer service team:
We are here to ensure that your shopping experience with Beau Jardin is smooth and satisfying. Thank you for choosing us!